FAQ
SEWL™ Frequently Asked Questions (FAQ)
Welcome to our FAQ page. If you don’t see your question answered here, please reach out to us via live chat or email at info@SEWLOfficial.com
— our team is here to help.
Orders & Shopping
Q: Do I need an account to place an order?
A: No, you can complete checkout as a guest. However, creating an account lets you track orders, save favorites, request easy returns, and receive exclusive updates.
Q: Can I modify or cancel my order once it’s placed?
A: Orders are processed quickly, so modifications are limited. Please contact us within 24 hours at info@SEWLOfficial.com or via live chat, and we’ll do our best to assist.
Q: Do you restock sold-out items?
A: Some items may be restocked, while others are limited-edition. Follow us on Instagram @SEWLOfficial or sign up for restock notifications on the product page.
Shipping
Q: How much is shipping?
A: All U.S. and U.S. Territory orders receive free standard shipping. Expedited shipping may be available at checkout for an additional fee. Full Shipping Policy: http://sewlofficial.com/policies/shipping-policy
Q: How long does shipping take?
A: Orders are typically processed in 1–4 business days. Standard U.S. shipping takes 4–10 business days after processing. Expected delivery ranges from 5-14 days from order date.
Q: Do you ship internationally?
A: At this time, shipping is not currently offered outside the U.S. and it's territories.
Q: Will my order arrive in multiple packages?
A: Yes, to ensure faster delivery, items may ship separately. Each package will have its own tracking number.
Returns & Refunds
Q: What is your return policy?
A: Eligible items may be returned within 7 business days of delivery. Returned items must be unworn, unaltered, unwashed, and in their original condition with tags attached. Full Policy: https://sewlofficial.com/policies/refund-policy
Q: Are there items that cannot be returned?
A: Yes, final sale items include:
Sale/discounted items
Swimwear, intimates (except bralettes), hosiery
Jewelry, sunglasses, hats, belts
Face masks, custom/personalized items
Thong bodysuits
✨CHEREA✨ beauty/skincare products that are opened or used
Q: Do I have to pay for return shipping?
A: Yes. A flat $10 return shipping fee plus a 15% restocking fee will be deducted from refunds for non-defective returns. Damaged, defective, or incorrect items are fully covered with no fees.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–14 business days after we receive and inspect your return.
✨CHEREA✨ Beauty
Q: Can I return or exchange ✨CHEREA✨ beauty products?
A: For hygiene and safety, opened or used beauty/skincare items are final sale. Unused, unopened products in their original packaging may be returned within 7 days of delivery, subject to our return rules.
Q: What if my beauty product arrives damaged or defective?
A: Please contact us within 7 days with photos, and we’ll arrange a replacement or refund with no fees.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, SEWL™ uses encrypted checkout and industry-standard protections to ensure your data is secure.
Customer Support
Q: How can I contact you?
A: Reach us anytime at info@SEWLOfficial.com
or via our live chat during business hours. MON-SAT 7AM-7PM CST, SUN 10AM-7PM CST
Q: Do you offer styling help?
A: Yes! SEWL™ offers virtual styling services. Use of Live Chat for details and booking.
SEWL™ — Luxury, lifestyle, and confidence delivered.
